Shipping & Returns
Shipping Policy
This Shipping Policy is for Fossils Studios/Nothavin and was last updated on 08/26/2023.
1. SHIPPING AND DELIVERY OPTIONS
Domestic Shipping:
All Shirts are made to order. Production time is normally 1-2 weeks. We will notify you of any delay with your order.
Standard USPS Shipping: $3.80
2. PROCESSING TIME
Orders are processed within 14 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
3. CANCELLATIONS
After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.
4. DAMAGED ORDERS
Fossils Studios/Nothavin is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.
5. SHIPPING RESTRICTIONS
- Orders cannot be shipped to P.O. boxes.
The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.
6. CONTACT
For questions about this shipping policy, contact:
Email: nothavinn@gmail.com
Return & Exchange Policy
Thank you for shopping at Fossils Studio! We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Our Returns and Exchanges Policy outlines the guidelines and procedures for returning or exchanging items.
1. Eligibility for Returns and Exchanges
1.1 Returns: You may return items within 7 days of receiving your order. To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
1.2 Exchanges: We offer exchanges for items within [number] days of receiving your order. The item must be unused, unwashed, and in the same condition as received, with all tags and packaging intact.
2. Non-Eligible Items
2.1 Certain items are not eligible for return or exchange, including but not limited to:
Items marked as "Final Sale"
Personalized or custom-made items
Undergarments and swimwear
Orders received more than 7 days prior to return.
Items that show signs of use, damage, or alteration
3. Returns and Exchanges Process
3.1 Initiating the Process: To initiate a return or exchange, please contact our customer service team at [contact email/phone number] with your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
3.2 Approval: We will review your request and provide instructions on how to proceed. Please wait for approval before sending back the item.
3.3 Shipping: You are responsible for the shipping costs associated with returning or exchanging an item. We recommend using a trackable shipping method to ensure the item reaches us safely. We are not responsible for returns lost in shipping.
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